{"id":546,"date":"2022-02-28T10:22:03","date_gmt":"2022-02-28T10:22:03","guid":{"rendered":"https:\/\/citrovagreen.com\/%d8%b3%d9%8a%d8%a7%d8%b3%d8%a9-%d8%a7%d9%84%d8%a7%d8%b3%d8%aa%d8%a8%d8%af%d8%a7%d9%84-%d9%88%d8%a7%d9%84%d8%a7%d8%b3%d8%aa%d8%b1%d8%ac%d8%a7%d8%b9\/"},"modified":"2025-12-22T16:01:05","modified_gmt":"2025-12-22T16:01:05","slug":"exchange-return-policy","status":"publish","type":"page","link":"https:\/\/citrovagreen.com\/en\/exchange-return-policy\/","title":{"rendered":"Exchange & Return Policy"},"content":{"rendered":"\t\t
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Exchange & Return Policy<\/h1>

To ensure the best shopping experience and high-quality after-sales service, we provide an exchange and return policy in accordance with applicable consumer protection laws.<\/p>

Exchange Policy<\/h2>

We offer an exchange policy covering all products. Customers are entitled to exchange a product within 14 days<\/strong> from the delivery date stated on the invoice, under the following conditions:<\/p>

  • In case of a manufacturing defect<\/strong><\/p><\/li>

  • If the customer receives a product different from the one ordered<\/strong><\/p><\/li><\/ul>

    \ud83d\udd39 The product must be unused and unopened<\/strong>. We kindly ask customers to inspect the product upon delivery.<\/p>

    Exchange Process<\/h2>

    1. Submit a clear video of the product<\/strong> showing the issue.<\/p><\/li>

    2. A customer service representative will contact you to create an exchange request and issue a shipping label within 48 hours<\/strong>.<\/p><\/li>

    3. The product will be reviewed by the technical support team<\/strong> to determine whether it qualifies for exchange or repair.<\/p><\/li>

    4. After inspection, our customer service team will contact the customer to confirm the appropriate action.<\/p><\/li><\/ol>

      Note<\/h3>

      Product inspection by the technical support team is completed within 14 days<\/strong> from the date the product is received.<\/p>

      Exchange Conditions<\/h2>

      • The product must be in its original condition<\/strong> as received.<\/p><\/li>

      • Any damage must not<\/strong> result from misuse or negligence.<\/p><\/li>

      • The product must be free from scratches or breakage.<\/p><\/li>

      • All original accessories<\/strong> must be included in the package, such as:<\/p>

        • Warranty<\/p><\/li>

        • Accessories<\/p><\/li>

        • Invoice<\/p><\/li><\/ul><\/li><\/ul>

          \ud83d\udccc All terms and conditions apply.<\/strong><\/p>

          Return Policy<\/h2>

          Customers are entitled to return a product within 14 days<\/strong> from the delivery date if:<\/p>

          • The received product is different from the one ordered<\/strong><\/p><\/li><\/ul>

            \ud83d\udd39 Conditions:<\/p>

            • The product must be unused and unopened<\/strong><\/p><\/li>

            • The product must be in its original condition<\/strong> as received<\/p><\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

              Exchange & Return Policy To ensure the best shopping experience and high-quality after-sales service, we provide an exchange and return […]<\/p>\n","protected":false},"author":3,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"disabled","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-546","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/citrovagreen.com\/en\/wp-json\/wp\/v2\/pages\/546","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/citrovagreen.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/citrovagreen.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/citrovagreen.com\/en\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/citrovagreen.com\/en\/wp-json\/wp\/v2\/comments?post=546"}],"version-history":[{"count":7,"href":"https:\/\/citrovagreen.com\/en\/wp-json\/wp\/v2\/pages\/546\/revisions"}],"predecessor-version":[{"id":2055,"href":"https:\/\/citrovagreen.com\/en\/wp-json\/wp\/v2\/pages\/546\/revisions\/2055"}],"wp:attachment":[{"href":"https:\/\/citrovagreen.com\/en\/wp-json\/wp\/v2\/media?parent=546"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}