Exchange & Return Policy

To ensure the best shopping experience and high-quality after-sales service, we provide an exchange and return policy in accordance with applicable consumer protection laws.

Exchange Policy

We offer an exchange policy covering all products. Customers are entitled to exchange a product within 14 days from the delivery date stated on the invoice, under the following conditions:

• In case of a manufacturing defect

• If the customer receives a product different from the one ordered

🔹 The product must be unused and unopened. We kindly ask customers to inspect the product upon delivery.

Exchange Process

1. Submit a clear video of the product showing the issue.

2. A customer service representative will contact you to create an exchange request and issue a shipping label within 48 hours.

3. The product will be reviewed by the technical support team to determine whether it qualifies for exchange or repair.

4. After inspection, our customer service team will contact the customer to confirm the appropriate action.

Note

Product inspection by the technical support team is completed within 14 days from the date the product is received.

Exchange Conditions

• The product must be in its original condition as received.

• Any damage must not result from misuse or negligence.

• The product must be free from scratches or breakage.

• All original accessories must be included in the package, such as:

  • Warranty

  • Accessories

  • Invoice

📌 All terms and conditions apply.

Return Policy

Customers are entitled to return a product within 14 days from the delivery date if:

• The received product is different from the one ordered

🔹 Conditions:

• The product must be unused and unopened

• The product must be in its original condition as received